Payment & Cancellation Policy

Voice Lock · HouseofTech Innovation Pvt Ltd

Last updated: 1 October 2026

This Policy explains pricing, payment, automatic renewal, cancellation and refunds for the Voice Lock subscription offered by HouseofTech Innovation Pvt Ltd.

1. Plan & Pricing

• The ₹9 is charged when you approve the UPI AutoPay mandate. It gives you 1 day of full access.
• Unless you cancel, the first ₹499 monthly payment is debited when the 1-day period ends, and then every month on the same mandate.
• All prices are in INR and include GST. The amount and the mandate limit are shown on the payment screen and in your UPI app before you confirm.

2. Payment Methods

• Payments are processed by our RBI-licensed payment gateway partner, Razorpay, using a UPI AutoPay mandate or other methods supported in the checkout.
• By approving the mandate you authorise Razorpay to debit ₹499 each month until you cancel.
• We do not store your card, UPI PIN or bank login details.

3. Auto-Renewal

• The subscription renews automatically every month on the mandate set up at your first payment.
• Your bank or UPI app notifies you before each AutoPay debit, as RBI rules require.
• If a renewal payment fails, Razorpay may retry it over the following days. If it cannot be collected, the subscription ends and Voice Lock turns itself off, so you are never locked out of your phone.

4. How to Cancel

You can cancel at any time. Cancelling stops future debits; you keep access until the end of the period you have already paid for. Uninstalling the App does not cancel your subscription. There is no cancel button inside the App; use either option below.

Option A — From your UPI app (instant)

• Open the UPI app you paid with (PhonePe, Google Pay, Paytm, BHIM or your bank’s app).
• Go to AutoPay / Mandates / Subscriptions (usually under Profile or Settings).
• Find the mandate for “HouseofTech” / “Voice Lock” and choose Cancel (or Pause). No further debit can occur after that.

Option B — Email us

• Email support@houseoftech.ai with the subject “Voice Lock Cancellation Request” and your registered mobile number.
• We cancel the mandate within 2 working days and confirm by reply. If an already-scheduled debit goes through after you wrote to us, it is refunded.

5. Refunds

• Payments are for access already provided and are non-refundable, including for unused days in a billing period. We do not give partial-period refunds.
• Exceptions — we refund in full:
  • a duplicate charge for the same period;
  • a payment that was debited but did not activate your subscription within 24 hours, if support cannot fix it;
  • a charge you did not authorise, reported within 7 days and confirmed by our investigation;
  • a renewal debited after you had already asked us to cancel (Option B above).
• To request a refund, email support@houseoftech.ai with your registered mobile number, the payment ID (shown in your UPI app and in the App under Profile › Payment history) and the reason. We reply within 2 working days; approved refunds reach the original payment method in 7–10 working days.

6. GST Invoices

• A numbered GST tax invoice is issued for every payment, including the ₹9 introductory payment and each monthly renewal.
• Invoices are available in the App under Profile › Payment history, and on request from support.
• Seller: HouseofTech Innovation Pvt Ltd, GSTIN 06AALCP3434H1ZE.

7. Price Changes

We may change prices for new purchases at any time. If the price of your renewal changes, we will tell you at least 7 days before the renewal date, and you can cancel before being charged the new price.

8. Chargebacks

Please contact us before raising a chargeback with your bank — most issues are fixed faster directly. We may suspend an account while a chargeback is being resolved.

9. Contact

• Company: HouseofTech Innovation Pvt Ltd
• Email: support@houseoftech.ai
• Address: F-118, Adani Galeria, Sector 89A, Gurgaon, Haryana, India
• GST Number: 06AALCP3434H1ZE