Payment & Cancellation Policy

PocketPDF · HouseofTech Innovation Pvt Ltd

Last updated: 12 October 2026

This Policy explains pricing, payment processing, automatic renewal, cancellation, and refunds for PocketPDF Pro, the optional subscription offered by HouseofTech Innovation Pvt Ltd for the PocketPDF app, wherever in the world you use it.

1. Plans

The price, billing period, and any introductory offer are shown in the App and on the Google Play purchase screen before you confirm — that screen is the authoritative source. Prices are set per country and may differ between regions. Active subscribers keep ad-free use for the entire paid period.

2. Payment (Google Play)

• In the Android app, PocketPDF Pro is sold only through Google Play Billing. Your payment is taken by Google using the payment method saved in your Google account, under Google Play’s terms.
• Prices are shown in your local currency. Depending on your country, applicable taxes (GST, VAT, sales tax) are included in or added to the price shown by Google Play.
• Google sends a receipt for each payment to the email address of your Google account. For a GST/tax invoice, email support@houseoftech.ai with your order number — include your GSTIN if you need it printed on the invoice.
• HouseofTech does not receive or store your card, UPI, or bank details for Google Play purchases.

3. Auto-Renewal

• Subscriptions auto-renew at the end of each billing period (monthly or yearly, as chosen) until you cancel.
• If a renewal payment fails, Google Play may give you a grace period and retry under its own rules. If payment cannot be collected, your subscription ends and the App returns to the free, ad-supported version.
• When a subscription ends, nothing is deleted — your documents stay on your device and every tool remains available. Ads simply start appearing again.

4. How to Cancel

You can cancel at any time. Cancellation stops future charges but does not cut your current period short — you stay ad-free until your paid period ends. Uninstalling the App does not cancel a subscription. There is no cancel button inside the App; use one of the options below.

Option A — From Google Play

• Open the Google Play Store app on your Android device and make sure you are signed in to the Google account you subscribed with.
• Tap your profile picture (top right) → Payments & subscriptions → Subscriptions.
• Select PocketPDF → tap Cancel subscription and follow the instructions.
• You can also do this on the web at play.google.com/store/account/subscriptions.

Option B — Email Support

• Email support@houseoftech.ai with the subject “PocketPDF Cancellation Request” and your Google Play order number (it starts with “GPA.” and is in your Google receipt email). We will help you cancel within 2 working days.

5. Refunds

• Refunds for purchases made through Google Play are governed by Google Play’s refund policy. Request a refund directly from Google — via Google Play Help, or from your order history at play.google.com/store/account/orderhistory.
• If Google cannot help, contact support@houseoftech.ai with your order number. We may, at our discretion, assist or issue a refund through Google Play — for example for a duplicate charge, or where Pro was paid for but ads were not removed and we cannot fix it.
• Nothing in this Policy limits any non-waivable refund or withdrawal right you have under the consumer law of your country.

6. Restoring Purchases & Switching Plans

• If you reinstall the App or move to a new device, tap Restore purchases in the App while signed in to the same Google account you subscribed with. Your Pro subscription will be re-activated.
• You can switch between monthly and yearly plans where the App offers it. Google Play handles the change, including when the new plan starts and any proration, as shown before you confirm.

7. Price Changes

• We may change Pro prices. Price changes for existing subscribers are made under Google Play’s rules: you will be notified in advance and, where Google Play requires it, asked to accept the new price; otherwise you may cancel before the new price applies.

8. Legacy Subscriptions (Bought in the App Before v1.1.0 or on Our Website)

If you subscribed earlier directly in the App or on our website (pocketpdf-web.web.app) through an RBI-licensed payment gateway (such as Razorpay, PhonePe, or a similar provider) — typically a ₹5 one-day trial followed by ₹299/month — your subscription continues on its existing terms until you cancel it. This section applies to those subscriptions.

8.1 Payment & auto-renewal

• Supported methods are UPI & UPI Autopay, credit/debit cards, and netbanking. For UPI Autopay and card mandates, you authorised the payment gateway partner to debit the agreed amount on each renewal date until you cancel.
• The trial converts to the monthly plan at the end of the trial period unless cancelled before then, and then renews every month.
• If a renewal payment fails, the gateway may retry per its policy; if payment cannot be collected, the subscription lapses and the App returns to the free version.
• HouseofTech does not store your card or UPI credentials — they are held by the payment gateway under its own security standards (PCI-DSS). A GST/tax invoice is available on request from support@houseoftech.ai.

8.2 How to cancel a legacy subscription

Option A — From your UPI / Bank App

• Open your UPI app (PhonePe, GPay, Paytm, BHIM, or your bank’s app) and search for AutoPay (it may also be listed as Mandates, Autopay & Mandates, or Automatic payments).
• Find the “HouseofTech / PocketPDF” mandate → choose Pause to temporarily stop upcoming charges, or Cancel to stop them permanently.
• For cards, log in to your bank’s net banking → Recurring Mandates → cancel the standing instruction.
• Once the mandate is paused or cancelled we cannot collect the next renewal, so your subscription lapses at the end of your current paid period.

Option B — Email Support

• Email support@houseoftech.ai from your registered email, or from any address quoting your registered mobile number, with the subject “PocketPDF Cancellation Request”. We will cancel the auto-renewal within 2 working days.

8.3 Refund policy for legacy subscriptions

Eligible refund cases

• Duplicate charge — if you were charged twice for the same cycle, the duplicate amount is refunded in full within 5–10 working days.
• Failed activation — if your payment was charged but your subscription was not activated within 24 hours and our support team cannot resolve it, you receive a full refund.
• Unauthorised charge — if you can show a charge was made without your consent, report it within 7 days; we will investigate and, if confirmed, refund the disputed amount.
• Statutory rights — if the consumer law of your country grants a mandatory withdrawal/cooling-off or refund right that applies to digital services, we will honour it.

Non-eligible cases

• Change of mind, loss of interest, or unused subscription time.
• Dissatisfaction with the tools, output quality, or the way a PDF is compressed, converted, or laid out — PocketPDF processes files as they are and results depend on the source document.
• A document, signature, stamp, or watermark created with the App being rejected by a court, authority, bank, employer, or counterparty — PocketPDF does not certify or legally validate documents.
• Loss of documents stored on your device.
• Inability to use the App due to user-side issues such as device incompatibility, connectivity, storage space, or revoked permissions.
• Failure to cancel before an upcoming renewal date.
• Account suspension or termination for violation of our Terms or usage rules.

How to request a refund

• Email support@houseoftech.ai with subject “PocketPDF Refund Request”.
• Include your registered mobile number, transaction ID (visible in your payment receipt), and reason for refund.
• We acknowledge within 2 working days and resolve eligible refunds within 7–10 working days. Refunds are credited back to the original payment method.

9. Chargebacks & Disputes

• If you initiate a chargeback through your bank or card issuer without first contacting us (or Google Play, for Play purchases), we may suspend your Pro access during dispute resolution.
• Please contact support first — most issues are resolved faster directly.

10. Deleting Your Account

Cancelling a subscription does not delete your account or data. Deleting your account or uninstalling the App does not cancel a Google Play subscription or a UPI/card mandate, and does not automatically issue a refund — cancel first using the steps above. To remove your data, see the Delete Account page.

11. Contact

• Company Name: HouseofTech Innovation Pvt Ltd
• Email: support@houseoftech.ai
• Phone: +91 81788 76321
• Address: F-118, Adani Galeria, Sector 89A, Gurgaon, Haryana, India