Privacy Policy

DoseUp · HouseofTech Innovation Pvt Ltd

Last updated: 24 April 2026

HouseofTech Innovation Pvt Ltd (“we”, “us”, “our”, or the “Company”) operates the DoseUp mobile application (the “App”).

DoseUp is a medicine reminder and medication-management platform that helps users take medicines on time, track adherence, understand drug interactions and side effects, and share medication history with caregivers or doctors. Certain features may be available through free or subscription-based access.

We are committed to protecting your privacy and handling your personal and health-related data responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use DoseUp.

By downloading, installing, or using DoseUp, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Information We Collect

A. Information You Provide Directly

• Account information such as name, email address, phone number, profile picture, or login credentials.
• Medicine and schedule data: medicine names, dosages, timings, duration, purpose, and prescribing doctor notes you choose to add.
• Adherence data: whether you marked doses as taken, skipped, or missed.
• Prescription images or photos you scan using the App’s camera feature (if used).
• Caregiver information you add (e.g. a family member’s contact) so they can be notified of missed doses.
• Subscription and billing-related details when purchasing premium plans.
• Feedback, support queries, or communications sent to us.

B. Automatically Collected Information

• Device information: device type, OS, app version, IP address, unique device identifiers.
• Usage data: features used, reminders interacted with, streaks, engagement patterns.
• Performance data: crash reports, diagnostics, and error logs.
• Approximate location (if enabled) for time-zone handling of reminders.
• Analytics data collected via third-party tools to improve the App.

C. Health & Sensitive Personal Data

• Because DoseUp is a medication-management app, the medicine names, schedules, and adherence data you enter may constitute health information.
• This data is used solely to deliver the App’s features (reminders, interaction checks, adherence reports) and is treated with heightened protection.
• We do not sell or share your health data for advertising.
• Users are advised not to submit sensitive personal information beyond what is required to operate the App.

2. How We Use Your Information

• Provide medicine reminders, tracking, and adherence features.
• Run AI-based checks for potential drug interactions and summarise side-effect information.
• Personalise reminders, recommendations, and educational content.
• Generate shareable medication reports (e.g. PDFs for doctor visits) at your request.
• Notify designated caregivers of missed doses when you enable that feature.
• Manage subscriptions, billing, and premium features.
• Communicate updates, reminders, and support responses.
• Detect and prevent fraud, misuse, or unauthorised access.
• Conduct analytics to improve app performance and user experience.

3. AI Features & Medical Disclaimer

• DoseUp’s interaction alerts, side-effect summaries, and adherence insights are generated using AI and reference pharmacological databases.
• DoseUp is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before starting, stopping, or changing any medication.
• AI-generated outputs may not always be accurate or complete. Do not rely on them for emergency or life-threatening decisions.
• Data provided to AI features may be processed using secure third-party AI services.

4. Subscription & Payment Information

• Payments are handled via secure third-party providers (e.g. app stores or payment gateways).
• We do not store your card or banking details.
• Transaction records and subscription status may be stored for billing and compliance.

5. Information Sharing & Disclosure

We do not sell or rent your personal data. We may share limited data:

• With service providers (cloud hosting, analytics, AI tools, payment processors) under strict data-protection agreements.
• With caregivers you explicitly designate (only missed-dose or adherence notifications you opt in to).
• To comply with legal obligations or government requests.
• In case of mergers, acquisitions, or restructuring.
• To protect rights, safety, and platform security.

6. Data Storage & Security

• We use industry-standard safeguards such as encryption in transit and at rest, and secure servers.
• Data may be stored on cloud servers, including outside India, with proper safeguards.
• While we take strong precautions, no system is completely secure.

7. Data Retention

• Account data is retained while your account is active.
• Medicine schedules, adherence data, and prescription images are retained to provide continuity of reminders and reports.
• Analytics data may be retained in anonymised form for up to 24 months.
• You may request account and data deletion at any time, subject to legal requirements.

8. Your Privacy Rights

Under applicable laws (including the Digital Personal Data Protection Act, 2023), you may have the right to:

• Access your personal data
• Correct or update your information
• Request deletion of your data
• Withdraw consent
• File a complaint with authorities

You can contact us at the email below to exercise these rights.

9. Children’s Privacy

• DoseUp is intended for users aged 13 and above.
• Users under 18 should use the App with parental or guardian guidance, especially when tracking medication.
• We do not knowingly collect data from children below the legal age.

10. Third-Party Services

• The App may use third-party tools for analytics, AI processing, notifications, and payments.
• These services operate under their own privacy policies.

11. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time.
• Significant changes will be communicated through the App.
• Continued use of DoseUp means acceptance of the updated policy.

12. Contact Us

For any questions or requests:

• Company Name: HouseofTech Innovation Pvt Ltd
• Email: support@houseoftech.ai
• Address: F-118, Adani Galeria, Sector 89A, Gurgaon, Haryana, India
• GST Number: 06AALCP3434H1ZE