Payment & Cancellation Policy

DoseUp · HouseofTech Innovation Pvt Ltd

Last updated: 18 August 2026

This Policy explains pricing, payment processing, automatic renewal, cancellation, and refunds for DoseUp Premium, offered by HouseofTech Innovation Pvt Ltd. It should be read together with our Terms & Conditions and Privacy Policy.

1. Subscription Plans

DoseUp is free to use for its core purpose — adding medicines, setting reminders, marking doses as taken, and viewing your schedule and history. DoseUp Premium unlocks the AI-assisted features, including Health Records (prescription and report scanning, lab trends, documents) and the Health Coach. Current pricing is always shown on the in-app paywall before you confirm any payment.

When you start the trial you approve a UPI AutoPay mandate with a per-debit ceiling of ₹99. We charge ₹5 immediately, then ₹99 when the 7-day trial ends, and ₹99 each month after that until you cancel. No single debit will ever exceed ₹99.

• The trial is a one-time introductory offer. A returning subscriber who has already used it starts directly on ₹99/month — the amount you will actually be charged is displayed before you confirm payment.
• Active subscribers keep all Premium features for the entire paid period.

2. Payment Methods

• Payments are processed by RBI-licensed payment gateway partners (such as Razorpay, PhonePe, or similar providers). The active payment gateway may change from time to time without prior notice.
• Supported methods: UPI & UPI AutoPay, credit/debit cards, and netbanking, subject to what the gateway offers at the time of payment.
• Billing is handled directly by these gateways — not through Google Play Billing or Apple In-App Purchase.
• By subscribing, you authorise the payment gateway to debit ₹99 on each renewal date until you cancel.
• HouseofTech does not store your card or UPI credentials.

3. Auto-Renewal

• Premium auto-renews every month using the mandate set up at first purchase.
• If you took the ₹5 trial, the first full ₹99 debit is initiated when the 7-day trial ends. Your Premium access is deliberately extended a little beyond the trial so that a normal 24–48 hour UPI settlement delay never interrupts access.
• Your bank or UPI app notifies you before each AutoPay debit, as required by RBI guidelines.
• If a renewal payment fails, the gateway may retry it. If it ultimately fails, your subscription lapses and your account reverts to the free tier — your medicines, reminders, dose history, and records are not deleted, though Premium features stop working.

4. How to Cancel Auto-Renewal

You can cancel at any time. Cancellation prevents future charges but does not cut your current period short — Premium stays active until the paid period ends, including the remainder of a ₹5 trial you cancel during. Uninstalling the App does not cancel your subscription.

Option A — From your UPI / Bank App

• Open your UPI app (PhonePe, GPay, Paytm, BHIM, or your bank’s app) and search for AutoPay (it may also be listed as Mandates, Autopay & Mandates, or Automatic payments).
• Find the “HouseofTech / DoseUp” mandate → choose Pause to temporarily stop upcoming charges, or Cancel to revoke the mandate permanently.
• For cards, log in to your bank’s net banking → Recurring Mandates → cancel the standing instruction.
• Once the mandate is paused or revoked we cannot collect the next renewal, so your subscription lapses at the end of your current paid period.

Option B — Email Support

• Email support@houseoftech.ai from your registered email, or quoting your registered mobile number, with the subject “DoseUp Cancellation Request”.
• We cancel the auto-renewal within 2 working days and confirm by email.

5. Refund Policy

5.1 Eligible refund cases

• Duplicate charge — if you were debited twice for the same cycle, the duplicate amount is refunded in full within 5–7 working days.
• Failed activation — if your payment was deducted but Premium was not activated within 24 hours and our support team cannot fix it, you receive a full refund.
• Unauthorised charge — if a charge was made without your consent, report it within 7 days; we will investigate and refund the disputed amount if confirmed.
• Charge after a valid cancellation — if you cancelled before the renewal date and were still debited, we refund that charge in full.

5.2 Non-eligible cases

• Change of mind, loss of interest, or unused subscription time within a paid period.
• Forgetting to cancel before an upcoming renewal date.
• Dissatisfaction with AI-generated summaries, scanned prescription results, or coach suggestions, which are informational and not a substitute for professional medical advice.
• Missed reminders caused by device settings outside our control, such as disabled notifications, battery optimisation, do-not-disturb, or the device being switched off.
• Account suspension for violating our Terms & Conditions.

5.3 How to request a refund

• Email support@houseoftech.ai with the subject “DoseUp Refund Request”.
• Include your registered phone number, the transaction / subscription ID (visible in your UPI or bank statement), and the reason.
• We acknowledge within 2 working days and resolve eligible refunds within 7–10 working days, credited back to the original payment instrument.

6. Free Tier & Trials

• The free tier of DoseUp stays available without payment — you can add medicines, schedule reminders, log doses, and view your history.
• If a trial is offered, its price, length, and the amount charged afterwards are shown before you confirm. To avoid the ₹99 charge, cancel before the trial ends (see §4).

7. Price Changes

• We may revise plan prices. Existing active subscribers continue at the price they agreed to until their next renewal cycle.
• If pricing changes for your next renewal, you will be notified at least 7 days beforehand and may cancel before being charged the new rate.

8. Taxes

• All prices are inclusive of applicable taxes such as GST.
• GST invoices are available on request from support@houseoftech.ai.

9. Chargebacks & Disputes

• If you initiate a chargeback through your bank without contacting us first, we may suspend your account during dispute resolution.
• Please email support first — most issues are resolved faster directly.

10. Contact

• Company Name: HouseofTech Innovation Pvt Ltd
• Email: support@houseoftech.ai
• Address: F-118, Adani Galeria, Sector 89A, Gurgaon, Haryana, India
• GST Number: 06AALCP3434H1ZE