Payment & Cancellation Policy
ColorJoy · HouseofTech Innovation Pvt Ltd
Last updated: 15 July 2026
This Policy explains pricing, payment, automatic renewal, cancellation, and refunds for the ColorJoy subscription, offered by HouseofTech Innovation Pvt Ltd.
ColorJoy is a children’s app, so every purchase is an adult’s decision. Subscriptions may only be bought by a parent or legal guardian aged 18 or over, and the subscribe button sits behind a parental gate. Children cannot subscribe. If a child in your care has made a purchase without your permission, see section 7 — you can get it refunded.
1. Plans & Purchases
ColorJoy offers a free tier and a paid subscription. The subscription unlocks premium colouring-page packs and features — for example the full template library, exclusive designs, and new packs as they are released. Current pricing and billing cycles are displayed on the in-app subscription screen at the time of purchase, in your local currency where supported, and may be updated from time to time.
| Purchase type | Billing |
|---|---|
| ColorJoy Premium subscription | Recurring — cycle and price as shown in-app at the time of purchase |
Active subscribers keep access to all premium packs for the entire paid period.
2. Payment Methods
- Payments are processed by RBI-licensed payment gateway partners (such as Razorpay, PhonePe, or similar providers). The active payment gateway may change from time to time without prior notice.
- Supported methods: UPI & UPI Autopay, credit/debit cards, netbanking.
- For UPI Autopay and card mandates, you authorise the payment gateway partner to debit the agreed amount on each renewal date until you cancel.
- HouseofTech does not store your card or UPI credentials — they are held by the payment gateway under its own security standards (PCI-DSS).
3. Currency, Pricing & Taxes
- Prices are shown in your local currency where supported (e.g. INR, USD, EUR, GBP); otherwise in USD. Your bank or card issuer may apply foreign-exchange fees for cross-currency charges.
- Depending on your region, prices may be inclusive or exclusive of applicable taxes (GST, VAT, sales tax). Applicable taxes are shown at checkout.
- A receipt is emailed to you for each payment. If you need a tax invoice, email support@houseoftech.ai.
4. Auto-Renewal
- Subscriptions auto-renew at the end of each billing cycle using the UPI Autopay or card mandate set up at first purchase.
- If a renewal payment fails, the payment gateway may retry per its policy. If payment cannot be collected, your subscription lapses automatically — access reverts to the free tier.
5. How to Cancel Auto-Renewal
You can cancel at any time. Cancelling prevents future charges but does not cut your current period short — premium access continues until the paid period ends.
Option A — From your UPI / Bank App
- Open your UPI app (PhonePe, GPay, Paytm, BHIM, or your bank’s app) and search for AutoPay (it may also be listed as Mandates, Autopay & Mandates, or Automatic payments).
- Find the “HouseofTech / ColorJoy” mandate → choose Pause to temporarily stop upcoming charges, or Cancel to stop them permanently.
- For cards, log in to your bank’s net banking → Recurring Mandates → cancel the standing instruction.
- Once the mandate is paused or cancelled we cannot collect the next renewal, so your subscription lapses at the end of your current paid period.
Option B — Email Support
- Email support@houseoftech.ai with the subject “ColorJoy Cancellation Request” and we will help you locate and cancel the subscription.
6. Refund Policy
Completed payments are non-refundable except in the cases described below or where required by applicable consumer law.
6.1 Cases we will always help with
- Duplicate charge — if you were charged twice for the same cycle.
- Failed activation — if you were charged but premium packs did not unlock within 24 hours and support cannot resolve it.
- Unauthorised charge — a charge you did not authorise, including a purchase made by a child without your permission. Report it within 7 days; we will investigate and, if confirmed, refund the disputed amount.
- Statutory rights — where the consumer law of your country grants a mandatory withdrawal, cooling-off, or refund right for digital services, we will honour it. Note that in many jurisdictions (e.g. the EU/UK) the 14-day withdrawal right for digital content lapses once you consent to immediate delivery and the service is performed.
6.2 Cases not normally eligible
- Change of mind, or unused subscription time, once a period has been delivered.
- Dissatisfaction with the selection or style of colouring pages (the library evolves — see our Terms & Conditions).
- Inability to use the App due to device incompatibility or connectivity.
- Failure to cancel before a renewal date.
- Account suspension or termination for violation of our Terms.
6.3 How to reach us about a refund
- Email support@houseoftech.ai with subject “ColorJoy Refund Request”.
- Include your registered email, the transaction ID from your payment receipt, and the reason.
- We acknowledge within 2 working days and resolve eligible refunds within 7–10 working days, credited back to the original payment method.
7. Free Tier
- The free tier of ColorJoy remains available without payment and includes a selection of colouring pages, with premium packs locked.
- Your child can colour, save artwork, and use the full drawing experience on the free tier.
- If a free trial is offered, its details and end date are shown before you confirm. Auto-charge begins at the end of the trial unless you cancel before then.
8. Price Changes
- We may revise plan prices. Existing active subscribers continue at the price originally agreed until their next renewal cycle.
- If pricing changes for your next renewal, you will be notified in advance (by us or by the app store) and may cancel before being charged the new rate.
9. Chargebacks & Disputes
- If you initiate a chargeback through your bank without first contacting us or the store, we may suspend the account during dispute resolution.
- Please email support first — most issues, including a child’s accidental purchase, are resolved faster and more fully that way.
10. Contact
- Company Name: HouseofTech Innovation Pvt Ltd
- Email: support@houseoftech.ai
- Address: F-118, Adani Galeria, Sector 89A, Gurgaon, Haryana, India