Terms & Conditions

Arogya AI · HouseofTech Innovation Pvt Ltd

Last updated: 7 September 2026

These Terms and Conditions (“Terms”) govern your access to and use of the Arogya AI application, website, software, and related services (collectively, the “Platform”), operated by HouseofTech Innovation Pvt Ltd (“we”, “us”, “our”, or the “Company”).

By accessing, downloading, registering, or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. About the Platform

Arogya AI is an AI-powered personal health and wellness coach. It helps you set goals for fitness, nutrition, sleep, weight, and general wellbeing; builds daily plans and reminders; lets you log meals (including by photo), water, workouts, steps, sleep, weight, mood and habits; optionally syncs with Health Connect, Google Fit, Apple Health or wearables; and offers an AI coach you can chat with for guidance and motivation. Core logging is free. Personalised plans, unlimited AI coaching, food-photo recognition, and advanced insights are part of Arogya AI Plus, a paid subscription described in our Payment & Cancellation Policy.

2. Not Medical Advice — Important Health Disclaimer

• General information only. All content in the App — plans, calorie and nutrient figures, workout suggestions, sleep tips, and AI coach responses — is general wellness information generated by software. It is not medical, nutritional, psychological, or other professional advice, and does not create a doctor–patient or any professional relationship.
• No diagnosis or treatment. The App does not diagnose any condition, does not treat or manage any disease, and is not a medical device under Indian, EU, US, or any other law. Do not rely on it to detect, monitor, or manage a medical condition.
• Talk to a professional first. Consult a qualified doctor before starting any diet, exercise, fasting, or supplement programme — and always if you are pregnant, breastfeeding, over 65, recovering from illness or surgery, have a heart, kidney, liver, thyroid, or metabolic condition, diabetes, high or low blood pressure, an eating disorder, or take any medication.
• Medication. Never change the dose or timing of any medication, including insulin or blood-pressure medicines, based on the App. Diet and exercise can change how medication affects you; only your doctor can adjust it.
• Listen to your body. Stop exercising and seek medical help if you feel chest pain, dizziness, shortness of breath, fainting, or unusual pain. You exercise at your own risk.
• Eating disorders and mental health. The App is not designed for, and must not be used as, treatment for eating disorders, depression, anxiety, or any mental-health condition. If you are struggling, please contact a mental-health professional or a helpline (India: Tele-MANAS 14416).
• Results vary. We make no promise that you will lose or gain weight, improve fitness, sleep better, or achieve any specific outcome. Individual results depend on many factors outside the App’s control.

3. AI Coach — Accuracy Disclaimer

• AI output can be wrong. Responses from the AI coach are generated automatically by a large-language model, are not reviewed by a doctor, dietitian, or any human, and may be incomplete, outdated, biased, or factually incorrect — including where they sound confident or specific.
• Calorie, macronutrient, and portion estimates — including those from meal photos — are approximations and may differ materially from the actual food.
• The AI coach may occasionally produce a suggestion that is unsuitable for your circumstances even if you have entered your conditions. You are responsible for judging whether any suggestion is safe for you, and for checking with a professional when in doubt.
• The AI coach is not a crisis service and cannot recognise or respond to emergencies reliably.
• AI requests are subject to fair-use limits, which may be adjusted to keep the service available to all users.
• We are not liable for any action taken, or not taken, on the basis of AI output or any other content in the App.

4. Eligibility

• You must be at least 18 years old (or the age of majority where you live) to use the App or purchase a subscription. The App is not for minors.
• By using the Platform you confirm you have the legal capacity to accept these Terms, and that you are physically able to undertake the activities you choose to follow, or have been cleared to do so by a doctor.

5. Account Registration

• You register using your mobile number and a one-time password (OTP) sent to it. There is no separate password.
• You are responsible for keeping your mobile number and device secure and for all activity under your account. Tell us immediately if you lose control of the number or device linked to your account.
• You agree to provide accurate and complete information — inaccurate height, weight, age, conditions, or allergies will lead to unsuitable guidance.
• An account is personal to you. Do not log another person’s health data in your account, and do not share your account.
• We may suspend or terminate accounts with false, misleading, or shared credentials.

6. Your Content & Health Data

• Your profile, logs, photos, conversations, and any data synced from a health platform (“Your Content”) remain yours. We claim no ownership over them.
• You grant us a limited licence to host, store, process, and transmit Your Content solely to provide the App to you — including sending relevant parts to AI providers to generate your plan and coach responses. We do not use Your Content for advertising, do not sell it, and do not use it to train AI models.
• You choose what health information to share. Sharing conditions, medications, or allergies helps the coach adapt but is optional. Our handling of health data is described in the Privacy Policy.
• You may export or delete Your Content at any time from the App or by contacting support.
• If you share a report or plan with a doctor, trainer, family member, or on social media, that copy is outside our control.

7. Connected Health Platforms & Wearables

• Connecting Health Connect, Google Fit, Apple Health, or a wearable is optional and requires your explicit permission for each data type.
• Data from these sources is read as provided by the platform; we do not verify its accuracy. Sensor readings (steps, heart rate, sleep stages) are estimates from consumer devices and are not clinical measurements.
• You can disconnect at any time. We are not responsible for the availability, accuracy, or policies of third-party platforms and devices.

8. Our Content & Your Licence to Use the App

• All software, design, branding, text, exercise and recipe libraries, illustrations, and graphics forming part of the App (the “Content”) are owned by or licensed to HouseofTech Innovation Pvt Ltd and are protected by intellectual-property laws.
• We grant you a limited, non-exclusive, non-transferable, revocable licence to use the App for your own personal, non-commercial purposes while your account and (where applicable) subscription are active.
• You may not copy, resell, redistribute, or sublicense the App, its plans or content libraries, or your subscription, or build a competing product from it.
• The App includes open-source components, which remain governed by their own licences.

9. Acceptable Use & Restrictions

You agree not to:

• Use the App to obtain, or present its output as, medical diagnosis or treatment for yourself or anyone else.
• Use the App to pursue extreme calorie restriction, rapid weight loss, or any practice that a reasonable person would consider unsafe. We may limit goals and targets that fall outside recognised safe ranges.
• Log or upload another person’s health data without their consent, or use the App to coach, treat, or advise third parties commercially.
• Attempt to make the AI coach produce harmful, unlawful, or deceptive content, or to extract data belonging to other users.
• Resell, sublicense, or commercially redistribute the App or your subscription, or provide access to third parties via automation or scraping.
• Reverse engineer or attempt to extract source code, models, prompts, or proprietary systems.
• Circumvent usage limits, quotas, paywalls, or entitlement checks, or share a subscription across multiple people.
• Attempt to access another user’s account or data.
• Upload malware, or content designed to disrupt, overload, or exploit the Platform or its infrastructure.
• Use the Platform for any unlawful, abusive, or harmful purpose.

10. Subscription, Pricing & Payments

• Arogya AI Plus is offered through paid subscription plans (for example monthly and yearly, with introductory or trial offers from time to time), and may include one-time in-app purchases.
• Current pricing and plan inclusions are displayed inside the App at the time of purchase, in your local currency where supported. Prices may vary by region and may change at any time; existing active subscriptions remain at the agreed price until renewal.
• Payments are processed by RBI-licensed payment gateway partners (such as Razorpay, PhonePe, or similar providers), supporting UPI & UPI Autopay, credit/debit cards, and netbanking. The active payment gateway may change from time to time without prior notice.
• We do not store your full card or banking details on our servers.
• Subscriptions auto-renew until cancelled. See our Payment & Cancellation Policy for full details.
• Prices may be inclusive or exclusive of taxes (GST, VAT, sales tax) depending on your region; any applicable taxes are shown at checkout.

11. Usage Limits & Fair Use

• Free and paid plans carry limits — for example on the number of AI coach messages per day, food-photo scans, plan regenerations, and history length. Current limits are shown in the App.
• We may set, adjust, or enforce these limits to keep the service reliable and affordable, and to prevent abuse. Material reductions affecting an active paid plan will be notified in advance.
• Automated, bulk, or commercial-scale use beyond normal individual use may be throttled or suspended.

12. Refund & Cancellation

• You may cancel auto-renewal at any time before the next billing cycle. Cancellation prevents future charges; current-period access continues until expiry.
• Completed payments are non-refundable except as described in our policy or where required by applicable consumer law (including any statutory withdrawal/cooling-off rights in your country).
• For details, see the Payment & Cancellation Policy.

13. Disclaimer

• The Platform is provided on an “as is” basis and is not guaranteed to be accurate, complete, safe, or suitable for any particular person, condition, or goal.
• Food databases, recognition models, and activity estimates contain errors and omissions. Regional and home-cooked dishes in particular may be estimated imprecisely.
• Reminders and notifications may be delayed or missed due to device settings, battery optimisation, or network conditions. Do not rely on the App for time-critical actions such as medication timing.
• We do not guarantee that any plan or suggestion will be accepted or endorsed by any doctor, dietitian, insurer, or other professional.

14. Service Availability & Data

• We aim for continuous availability but do not guarantee uninterrupted access. Maintenance, updates, or outages at our infrastructure or AI providers may temporarily affect the service.
• We take reasonable measures to protect stored data, but you should export any records you consider important.

15. Third-Party Services

• The Platform integrates third-party services such as Google Cloud (hosting, database and storage), SMS/OTP delivery providers, large-language-model and image-recognition providers, Health Connect / Google Fit / Apple Health, payment gateways (Razorpay, PhonePe), and analytics tools.
• These services operate under their own terms and privacy policies. We are not responsible for their independent functionality or policies.

16. Suspension & Termination

We may suspend or terminate your account if:

• You violate these Terms, our usage rules, or applicable law.
• You use the App in a way that we reasonably believe endangers your health or the health of others.
• Payments fail, are disputed, or charged back.
• You misuse the App in ways that harm other users or the Platform.
• Required by court order or government authority.

Where lawful and practical, we will give you a reasonable opportunity to export your data before termination takes effect.

17. Limitation of Liability

To the maximum extent permitted by law:

• The Platform is provided on an “as is” and “as available” basis.
• We do not guarantee uninterrupted, error-free, or always-accurate service.
• We are not liable for any indirect, consequential, or incidental damages, or for loss of profit, revenue, business, goodwill, or data — nor for any injury, illness, adverse health outcome, or worsening of a condition arising from your use of, or reliance on, the App, its plans, or AI output, where you have used the App contrary to these Terms or without appropriate professional advice.
• Our total aggregate liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.
• Nothing in these Terms excludes liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot be excluded under applicable law, or limits any non-waivable statutory consumer rights in your country of residence.

18. Indemnification

You agree to indemnify and hold harmless HouseofTech Innovation Pvt Ltd, its officers, employees, and partners from any claims arising from:

• Your use or misuse of the Platform
• Inaccurate or incomplete information you provide about your health
• Your logging or sharing of any other person’s health data
• Your violation of these Terms
• Your infringement of any third-party right

19. Privacy Policy

Your use of Arogya AI is also governed by our Privacy Policy, which explains how your personal and health data is handled.

20. Modifications to Terms

• We may update these Terms at any time. Material changes will be communicated through the App.
• Continued use of the Platform after updates means you accept the revised Terms.

21. Governing Law & Jurisdiction

• These Terms are governed by the laws of India, without prejudice to any mandatory consumer-protection rules of the country where you habitually reside.
• Subject to such mandatory rules, disputes shall fall under the exclusive jurisdiction of courts in Gurgaon, Haryana, India.

22. Contact Information

• Company Name: HouseofTech Innovation Pvt Ltd
• Email: support@houseoftech.ai
• Address: F-118, Adani Galeria, Sector 89A, Gurgaon, Haryana, India