Delete Your Topper Account & Data
Topper · HouseofTech Innovation Pvt Ltd
Last updated: 16 July 2026
We respect your right to control your family’s data. If you no longer want to use Topper, you can request deletion of the account and all associated data — including everything we hold about your child — at any time, from anywhere in the world. This page explains how.
Parents and guardians: the Topper account belongs to you, and you may delete it and your child’s data at any time. Under COPPA, the GDPR, and India’s Digital Personal Data Protection Act 2023, you also have the right to review the information we hold about your child and to refuse to permit its further collection — just email us and we will act on it.
Option 1 — Delete from inside the App
- Open Topper → Settings → Account → Delete account.
- Confirm — the account and all associated data will be scheduled for permanent deletion.
Option 2 — Request deletion by email
Send an email to our support team from the email address associated with your Topper account (or the Google/Apple sign-in email or registered mobile number you used):
Email: support@houseoftech.ai
Subject line: Topper Account Deletion Request
Include in the email:
- The email address or mobile number registered on the account
- (Optional) Reason for deletion — helps us improve
What gets deleted
When we process your request, the following data is permanently removed from our systems:
- The parent account profile (email/phone, name, sign-in identity, preferences)
- Your child’s study profile (class/grade, board, subjects, preferred language)
- Your child’s question history — typed questions, saved answers, and any homework images or scans still held in our systems
- Any voice-question transcripts linked to the account
- Study progress, streaks, and in-app activity data
- App settings and configuration linked to the account
- Login session tokens
- Any feedback, answer ratings, or support correspondence
- Subscription identifier linked to the account (transactional records may be retained for statutory compliance — see below)
Note: Account deletion is permanent and removes your server-side data. Answers or worksheets your child already saved or downloaded are stored on your own device — delete them from your device separately if you wish. Question history and study progress cannot be recovered once deletion is complete.
What may be retained
In accordance with legal and compliance obligations, the following may be retained in anonymised or aggregated form:
- Anonymised usage analytics (cannot be linked back to you or your child)
- Billing and tax records required for accounting and audit compliance (typically up to 7 years)
- Logs required for fraud prevention and platform security
Active subscription
If you have an active auto-renewing subscription, please cancel it first — from your UPI app or by emailing support. See the Payment & Cancellation Policy for steps. Deleting your account does not automatically issue a refund — refunds are governed by the Cancellation Policy.
Timeframe
- We acknowledge your request within 2 working days.
- Deletion is completed within 30 days of verification (or sooner where required by your local law).
- You will receive a confirmation email once deletion is complete.
Questions
If you have questions about data deletion or your privacy rights (including parental rights under COPPA and the DPDP Act, and GDPR/CCPA requests), see our Privacy Policy or contact support@houseoftech.ai.