Delete Your Pixy Account & Data
Pixy · HouseofTech Innovation Pvt Ltd
Last updated: 31 July 2026
We respect your right to control your data. If you no longer want to use Pixy, you can request deletion of your account and all associated data at any time, from anywhere in the world. This page explains how.
Option 1 — Delete from inside the App
- Open Pixy → Profile → Settings → Delete account.
- Confirm — your account and data will be scheduled for permanent deletion.
Option 2 — Request deletion by email
Send an email to our support team from the email address associated with your Pixy account, and include the phone number you used to sign in:
Email: support@houseoftech.ai
Subject line: Pixy Account Deletion Request
Include in the email:
- The phone number registered on your account (this is how we verify you)
- (Optional) Reason for deletion — helps us improve
What gets deleted
When we process your request, the following data is permanently removed from our systems:
- Your account profile — phone number, name, and sign-in identity
- Your profile photo, business logo, and any images you uploaded for personalisation
- Your business details — business name, address, contact number, WhatsApp number
- Your favourites, saved posters stored in your account, and content preferences
- Your in-app activity and personalisation data
- App settings and configuration linked to your account
- Login session tokens
- Any feedback or support correspondence
- Subscription identifier linked to your account (transactional records may be retained for statutory compliance — see below)
Note: Account deletion is permanent and removes your server-side data. Posters you already downloaded are stored on your own device — delete them from your device separately if you wish. Posters you have already shared on WhatsApp or other platforms cannot be recalled by us. Your saved favourites and preferences cannot be recovered once deletion is complete.
What may be retained
In accordance with legal and compliance obligations, the following may be retained in anonymised or aggregated form:
- Anonymised usage analytics (cannot be linked back to you)
- Billing and tax records required for accounting and audit compliance (typically up to 7 years)
- Logs required for fraud prevention and platform security
Active subscription
If you have an active auto-renewing subscription, please cancel it first — from your UPI / bank app, or by emailing support. See the Payment & Cancellation Policy for steps. Deleting your account does not automatically issue a refund — refunds are governed by the Cancellation Policy.
Timeframe
- We acknowledge your request within 2 working days.
- Deletion is completed within 30 days of verification (or sooner where required by your local law).
- You will receive a confirmation once deletion is complete.
Questions
If you have questions about data deletion or your privacy rights (including GDPR/CCPA requests), see our Privacy Policy or contact support@houseoftech.ai.