Delete Your Photo POP Account & Data
Photo POP · HouseofTech Innovation Pvt Ltd
Last updated: 22 September 2026
We respect your right to control your data. If you no longer want to use Photo POP, you can request deletion of your account and all associated data at any time, from anywhere in the world. This page explains how.
Before you delete — save your created posters. Deletion permanently removes your account, your uploaded photos, and your history of created greetings and flyers. Open the App and save any posters you want to keep to your device gallery before requesting deletion. We cannot recover them afterwards.
Posters already shared to WhatsApp are not affected. Deleting your account removes your server-side data (like your uploaded profile photo and saved favorites). Any posters or greetings you have already downloaded to your phone's gallery or shared to WhatsApp will remain on your device and in your chats.
Option 1 — Delete from inside the App
Open Photo POP → Account → Delete account and confirm. Your account and all server-side data will be scheduled for permanent deletion. If your version of the App does not show this option, use the email route below.
Option 2 — Request deletion by email
Send an email to our support team, quoting the mobile number registered on your Photo POP account:
Email: support@houseoftech.ai
Subject line: Photo POP Account Deletion Request
Include in the email:
- The mobile number registered on your account
- (Optional) Reason for deletion — helps us improve
We may send an OTP to your registered mobile number to verify that the request is genuinely yours before we proceed.
What gets deleted
When we process your request, the following data is permanently removed from our systems:
- Your account profile — registered mobile number and account preferences
- Your uploaded media — the personal photos and names you uploaded to customize posters
- Your saved favorites and history of created greetings, wishes, and flyers
- Login session tokens
- Any feedback or support correspondence
- Subscription identifier linked to your account (transactional records may be retained for statutory compliance — see below)
Note: Account deletion is permanent. Your uploaded photos and saved posters cannot be recovered once deletion is complete. Posters you already shared to WhatsApp or saved to your gallery stay wherever you sent them — deleting your account does not reach those copies, including any held by people you sent them to.
What may be retained
In accordance with legal and compliance obligations, the following may be retained in anonymised or aggregated form:
- Anonymised usage analytics (cannot be linked back to you)
- Billing and tax records for your subscription payments to us, required for our own accounting and audit compliance (typically up to 7 years)
- Logs required for fraud prevention and platform security
Removing your photo or a saved poster instead
If you only want to remove a specific uploaded photo or unsave a poster rather than close your account, you can delete that photo or remove the poster from your favorites directly in the App. The server copy is deleted; any copies already saved to your device gallery remain on your device.
Active subscription
If you have an active auto-renewing Photo POP Plus subscription, please cancel it first — from your UPI / bank app, or by emailing support. See the Payment & Cancellation Policy for steps. Deleting your account does not automatically issue a refund — refunds are governed by the Cancellation Policy.
Timeframe
- We acknowledge your request within 2 working days.
- Deletion is completed within 30 days of verification (or sooner where required by your local law).
- You will receive a confirmation once deletion is complete.
Questions
If you have questions about data deletion or your privacy rights (including GDPR/CCPA requests), see our Privacy Policy or contact support@houseoftech.ai.