Payment & Cancellation Policy

PawMatch · HouseofTech Innovation Pvt Ltd

Last updated: 17 August 2026

This Policy explains pricing, payment processing, automatic renewal, cancellation, and refunds for PawMatch Premium, offered by HouseofTech Innovation Pvt Ltd.

1. Plans & Pricing

PawMatch is free to use for creating a dog profile, browsing, and matching. PawMatch Premium is a paid subscription that unlocks features such as seeing who liked your dog, unlimited likes, and other pro features listed on the in-app Premium screen. Current pricing is always shown on that screen before you pay.

• The trial is a one-time introductory offer. A returning subscriber who has already used it starts directly on ₹299/month — the amount you will actually be charged is displayed before you confirm payment.
• Active subscribers keep all Premium features for the entire paid period.

2. Payment Methods

• Payments are processed by Razorpay, an RBI-licensed payment gateway (or a similar provider). The active payment gateway may change from time to time without prior notice.
• Supported methods: UPI & UPI Autopay, credit/debit cards, netbanking.
• By subscribing, you authorise the payment gateway to debit ₹299 on each renewal date until you cancel.
• HouseofTech does not store your card or UPI credentials.

3. Auto-Renewal

• Premium auto-renews every month using the mandate set up at first purchase.
• If you took the ₹5 trial, the first full ₹299 debit is initiated when the 3-day trial ends. Your Premium access is extended slightly beyond the trial so that a normal 24–48 hour UPI settlement delay never interrupts access.
• Your bank or UPI app notifies you before each Autopay debit, as required by RBI guidelines.
• If a renewal payment fails, the gateway may retry it. If it ultimately fails, your subscription lapses and your account reverts to the free tier — your profile, matches, and messages are not deleted.

4. How to Cancel

You can cancel any time. Cancellation stops all future charges but does not cut your current period short — Premium stays active until the paid period ends. Uninstalling the App does not cancel your subscription.

Option A — In the App (recommended)

• Open PawMatch → Premium / Account screen → tap Cancel subscription → confirm.
• You will see the date until which Premium remains active. No further payments are taken after that.

Option B — From your UPI / Bank App

• Open your UPI app (PhonePe, GPay, Paytm) → Autopay / Mandates → find “HouseofTech / PawMatch” → Pause or Cancel.
• For cards, log in to your bank’s net banking → Recurring Mandates → cancel the standing instruction.

Option C — Email Support

• Email support@houseoftech.ai from your registered number/email with the subject “PawMatch Cancellation Request”, and we will cancel your auto-renewal within 2 working days.

5. Refund Policy

5.1 Eligible refund cases

• Duplicate charge — if you were debited twice for the same cycle, the duplicate amount is refunded in full within 5–7 working days.
• Failed activation — if your payment was deducted but Premium was not activated within 24 hours and our support team cannot fix it, you receive a full refund.
• Unauthorised charge — if a charge was made without your consent (e.g., a fraudulent mandate), report it within 7 days; we will investigate and refund the disputed amount if confirmed.
• Charge after a valid cancellation — if you cancelled before the renewal date and were still debited, we refund that charge in full.

5.2 Non-eligible cases

• Not finding a match, not receiving replies, or dissatisfaction with the number or quality of profiles available in your area.
• Change of mind, loss of interest, or unused subscription time within a paid period.
• Forgetting to cancel before an upcoming renewal date.
• Account suspension or ban for violating our Terms & Conditions.
• Inability to use the App due to user-side issues such as device incompatibility, storage, or connectivity.

5.3 How to request a refund

• Email support@houseoftech.ai with subject “PawMatch Refund Request”.
• Include your registered phone number, the transaction / subscription ID (visible in your UPI or bank statement), and the reason.
• We acknowledge within 2 working days and resolve eligible refunds within 7–10 working days, credited back to the original payment instrument.

6. Free Tier

• The free tier of PawMatch stays available without payment — you can create your dog’s profile, browse dogs, like, match, and chat, with limits on some features.
• If a trial is offered, its price, length, and the amount charged afterwards are shown before you confirm. To avoid the ₹299 charge, cancel before the trial ends.

7. Price Changes

• We may revise plan prices. Existing active subscribers continue at the price they agreed to until their next renewal cycle.
• If pricing changes for your next renewal, you will be notified at least 7 days beforehand and may cancel before being charged the new rate.

8. Taxes

• All prices are inclusive of applicable taxes such as GST.
• GST invoices are available on request from support@houseoftech.ai.

9. Chargebacks & Disputes

• If you initiate a chargeback through your bank without contacting us first, we may suspend your account during dispute resolution.
• Please email support first — most issues are resolved faster directly.

10. Contact

• Company Name: HouseofTech Innovation Pvt Ltd
• Email: support@houseoftech.ai
• Address: F-118, Adani Galeria, Sector 89A, Gurgaon, Haryana, India
• GST Number: 06AALCP3434H1ZE