Delete Your Fable Account & Data
Fable · HouseofTech Innovation Pvt Ltd
Last updated: 10 July 2026
We respect your right to control your family’s data. If you no longer want to use Fable, the parent/guardian who owns the account can request deletion of the account and all associated data at any time, from anywhere in the world. This page explains how.
Option 1 — Delete from inside the App
- Open Fable → Settings → Account → Delete account.
- Confirm — your account and all child profiles and data will be scheduled for permanent deletion.
Option 2 — Request deletion by email
Send an email to our support team from the email address associated with your Fable account (or the Google/Apple sign-in email you used):
Email: support@houseoftech.ai
Subject line: Fable Account Deletion Request
Include in the email:
- The email address registered on your account
- (Optional) Reason for deletion — helps us improve
What gets deleted
When we process your request, the following data is permanently removed from our systems:
- Your parent/guardian account profile (email, name, sign-in identity, preferences)
- Any child profiles you created (nicknames, age bands, preferences)
- Viewing progress, watch history, and saved or favourite stories
- Content preferences and personalisation data
- App settings and configuration linked to your account
- Login session tokens
- Any feedback or support correspondence
- Subscription identifier linked to your account (transactional records may be retained for statutory compliance — see below)
Note: Account deletion is permanent. Your child profiles, viewing progress, and saved stories cannot be recovered once deletion is complete.
What may be retained
In accordance with legal and compliance obligations, the following may be retained in anonymised or aggregated form:
- Anonymised usage analytics (cannot be linked back to you or your child)
- Billing and tax records required for accounting and audit compliance (typically up to 7 years)
- Logs required for fraud prevention and platform security
Active subscription
If you have an active auto-renewing subscription, please cancel it first — via Google Play, the Apple App Store, or the App, depending on where you purchased. See the Payment & Cancellation Policy for steps. Deleting your account does not cancel subscriptions billed by Google Play or the App Store, and does not automatically issue a refund — refunds are governed by the Cancellation Policy.
Timeframe
- We acknowledge your request within 2 working days.
- Deletion is completed within 30 days of verification (or sooner where required by your local law).
- You will receive a confirmation email once deletion is complete.
Questions
If you have questions about data deletion or your privacy rights (including COPPA, GDPR, or CCPA requests), see our Privacy Policy or contact support@houseoftech.ai.