Payment & Cancellation Policy
Hastrekha · HouseofTech Innovation Pvt Ltd
Last updated: 20 July 2026
This Policy explains pricing, payment processing, automatic renewal, cancellation, and refunds for the Hastrekha subscription service and in-app purchases offered by HouseofTech Innovation Pvt Ltd.
1. Plans & Purchases
Hastrekha offers paid subscription plans and may offer one-time purchases that unlock premium features — for example unlimited palm scans, full detailed line-by-line readings, downloadable reports, compatibility and career readings, daily insights, and ad-free use. Current pricing is displayed on the in-app paywall at the time of purchase, in your local currency where supported, and may be updated from time to time.
| Purchase type | Billing |
|---|---|
| Premium subscription | Recurring — cycle and price as shown on the in-app paywall at the time of purchase |
| One-time report or reading unlock (if offered) | One-time charge as shown at the time of purchase |
Active subscribers retain access to all premium features for the entire paid period.
You are paying for access to entertainment content and features — not for any advice, professional service, or guarantee that a reading is accurate or will come true. See our Terms & Conditions.
2. Payment Methods
- Payments are processed by RBI-licensed payment gateway partners (such as Razorpay, PhonePe, or similar providers). The active payment gateway may change from time to time without prior notice.
- Supported methods: UPI & UPI Autopay, credit/debit cards, netbanking.
- For UPI Autopay and card mandates, you authorise the payment gateway partner to debit the agreed amount on each renewal date until you cancel.
- HouseofTech does not store your card or UPI credentials — they are held by the payment gateway under its own security standards (PCI-DSS).
3. Currency, Pricing & Taxes
- Prices are shown in your local currency where supported (e.g., INR, USD, EUR, GBP); otherwise in USD. Your bank or card issuer may apply foreign-exchange fees for cross-currency charges.
- Depending on your region, prices may be inclusive or exclusive of applicable taxes (VAT, GST, sales tax). Any applicable taxes are shown at checkout.
- A receipt is emailed to you for each payment. Tax invoices are available on request from support@houseoftech.ai.
4. Auto-Renewal
- Subscriptions auto-renew at the end of each billing cycle using the UPI Autopay or card mandate set up at first purchase.
- If a renewal payment fails, the payment gateway may retry per its policy. If payment cannot be collected, your subscription lapses automatically — access reverts to the free tier.
5. How to Cancel Auto-Renewal
You can cancel auto-renewal at any time. Cancellation prevents future charges but does not cut your current period short — you continue to enjoy premium access until your paid period ends.
Option A — From your UPI / Bank App
- Open your UPI app (PhonePe, GPay, Paytm, BHIM, or your bank’s app) and search for AutoPay (it may also be listed as Mandates, Autopay & Mandates, or Automatic payments).
- Find the “HouseofTech / Hastrekha” mandate → choose Pause to temporarily stop upcoming charges, or Cancel to stop them permanently.
- For cards, log in to your bank’s net banking → Recurring Mandates → cancel the standing instruction.
- Once the mandate is paused or cancelled we cannot collect the next renewal, so your subscription lapses at the end of your current paid period.
Option B — Email Support
- Email support@houseoftech.ai from your registered email with the subject “Hastrekha Cancellation Request” and we will cancel the auto-renewal within 2 working days.
6. Refund Policy
Completed payments are non-refundable except in the cases described below or where required by applicable consumer law.
6.1 Eligible refund cases
- Duplicate charge — if you were charged twice for the same cycle or unlock, the duplicate amount is refunded in full within 5–10 working days.
- Failed activation — if your payment was charged but premium access was not activated within 24 hours and our support team cannot resolve it, you receive a full refund.
- Undelivered reading — if you paid for a specific one-time report and it was never generated or delivered to your account, and support cannot deliver it, you receive a full refund for that purchase.
- Unauthorised charge — if you can show a charge was made without your consent, report it within 7 days; we will investigate and, if confirmed, refund the disputed amount.
- Statutory rights — if the consumer law of your country grants a mandatory withdrawal/cooling-off or refund right that applies to digital services, we will honour it. Note that in many jurisdictions (e.g., the EU/UK), the 14-day withdrawal right for digital content lapses once you consent to immediate delivery and the service is performed.
6.2 Non-eligible cases
- Dissatisfaction with the content, tone, or outcome of a reading — readings are entertainment content delivered instantly and are not guaranteed to be accurate, positive, or to come true (see our Terms & Conditions).
- A reading not matching your expectations, your beliefs, another reading, or another palmistry source.
- Change of mind, loss of interest, or unused subscription time or scans.
- Poor scan results caused by image quality — lighting, blur, hand position, or camera limitations. Support will gladly help you re-scan.
- Inability to use the App due to user-side issues such as device incompatibility, connectivity, or revoked permissions.
- Failure to cancel before an upcoming renewal date.
- Account suspension or termination for violation of our Terms or usage rules.
6.3 How to request a refund
- Email support@houseoftech.ai with subject “Hastrekha Refund Request”.
- Include your registered email, transaction ID (visible in your payment receipt and in the App’s Subscription screen), and reason for refund.
- We acknowledge within 2 working days and resolve eligible refunds within 7–10 working days. Refunds are credited back to the original payment method; cross-border refunds may take longer depending on your bank.
7. Free Tier & Trials
- The free tier of Hastrekha remains available without payment and includes a limited number of scans or a basic reading, with limits on depth and downloads.
- If a free trial is offered for a paid plan, the trial details and end date are shown at the paywall before you confirm. Auto-charge begins at the end of the trial unless you cancel before then.
8. Price Changes
- We may revise plan prices. Existing active subscribers continue at the price they originally agreed to until their next renewal cycle.
- If pricing changes for your next renewal, you will be notified in advance and may cancel before being charged the new rate.
9. Chargebacks & Disputes
- If you initiate a chargeback through your bank or card issuer without first contacting us, we may suspend or terminate your account during dispute resolution.
- Please email support first — most issues are resolved faster directly.
10. Contact
- Company Name: HouseofTech Innovation Pvt Ltd
- Email: support@houseoftech.ai
- Address: F-118, Adani Galeria, Sector 89A, Gurgaon, Haryana, India