Payment & Cancellation Policy

Lumora AI · HouseofTech Innovation Pvt Ltd

Last updated: 13 September 2026

This Policy explains pricing, payment processing, automatic renewal, cancellation, and refunds for the Lumora AI subscription offered by HouseofTech Innovation Pvt Ltd. All purchases are made through Google Play Billing.

1. Subscription Plans

Lumora AI is a paid app. Generating AI photos requires an active subscription — see §6 below. The current price, any introductory offer, and the renewal price are shown by Google Play on the purchase screen before you confirm, and may be updated from time to time.

Coins are the unit of use: each generated photo costs a number of coins shown on its style. Coins are refilled with every successful billing period and do not carry over into the next one.

2. Payment Methods

• Payments are processed by Google Play using the payment methods saved in your Google account (UPI, cards, netbanking, carrier billing and Google Play balance where available in India).
• Google is the merchant of record for the subscription. HouseofTech never sees or stores your card, UPI or bank details; we receive only a purchase token and the subscription status.
• Google Play may send you a receipt by email for every charge.

3. Auto-Renewal

• Subscriptions auto-renew at the end of each billing cycle through your Google Play account until you cancel.
• Google Play notifies you before the introductory period ends and before the first standard-price charge, as required by its policies.
• If a renewal payment fails, Google Play retries it during a short grace period. If payment still fails, the subscription is put on hold and premium access ends until payment succeeds or the subscription expires.

4. How to Cancel Auto-Renewal

You can cancel auto-renewal at any time. Cancellation stops future charges but does not cut your current period short — you keep premium access until the paid period ends. Uninstalling the App does not cancel your subscription.

Option A — Inside the App

• Open Lumora AI → Settings → Manage / cancel subscription. This opens your subscription in Google Play, where you can cancel it.

Option B — From Google Play

• Open the Play Store app → tap your profile → Payments & subscriptions → Subscriptions → Lumora AI → Cancel subscription.
• Or visit play.google.com/store/account/subscriptions while signed in to the same Google account.

Option C — Email Support

• Email support@houseoftech.ai with the subject “Lumora AI Cancellation Request” and we will guide you through cancelling in Google Play within 2 working days. Only you can cancel a Google Play subscription from your own account.

5. Refund Policy

5.1 Eligible refund cases

• Duplicate charge — if you were charged twice for the same billing period, the duplicate amount is refunded in full.
• Failed activation — if Google Play charged you but your subscription was not activated within 24 hours and our support team cannot resolve it, you receive a full refund.
• Unauthorised charge — if you can show a charge was made without your consent, report it within 7 days; we will investigate and, if confirmed, refund the disputed amount.
• Technical failure on our side — if a generation failed and coins were deducted due to a verified fault in our system (not your input being rejected by safety filters), we will restore the coins.

5.2 Non-eligible cases

• Dissatisfaction with the artistic style or quality of an AI-generated result (outputs are inherently variable — see our Terms & Conditions).
• Change of mind, loss of interest, or unused subscription time.
• Coins already consumed by successful generations.
• Inability to use the App due to user-side issues such as device incompatibility, storage, connectivity, or accidental deletion.
• Generations refused because your input violated our acceptable-use rules or safety filters.
• Failure to cancel before an upcoming renewal date.

5.3 How to request a refund

• You may request a refund from Google directly at Google Play's refund page (Google decides refunds for Play purchases under its own policy).
• Or email support@houseoftech.ai with subject “Lumora AI Refund Request”, your registered phone number, the Google Play order number (GPA.…, in your Google Play receipt email), and the reason.
• We acknowledge within 2 working days and resolve eligible refunds within 7–10 working days. Refunds are issued through Google Play to the original payment method.

6. Free Tier & Introductory Offer

• Lumora AI does not have a free tier. You can install the app, sign in and browse the available styles at no cost, but generating an AI photo requires an active subscription.
• New subscribers may be offered an introductory price for the first billing period. Its price, duration and what happens at the end are shown by Google Play before you confirm. Google Play limits introductory offers to one per Google account.
• Unless you cancel before the introductory period ends, the standard monthly price is charged automatically by Google Play.

7. Price Changes

• We may revise plan prices. For existing subscribers, Google Play notifies you of any price change in advance and, where required, asks for your consent before the new price applies.
• You may cancel before the new price takes effect.

8. Taxes

• Prices shown by Google Play include applicable taxes such as GST.
• Your Google Play receipt serves as the invoice for the purchase. Questions about invoices may be sent to support@houseoftech.ai.

9. Chargebacks & Disputes

• If you dispute a charge with your bank without first contacting us or Google Play, we may suspend or terminate your account during dispute resolution.
• Please email support first — most issues are resolved faster directly.

10. Contact

• Company Name: HouseofTech Innovation Pvt Ltd
• Email: support@houseoftech.ai
• Address: F-118, Adani Galeria, Sector 89A, Gurgaon, Haryana, India
• GST Number: 06AALCP3434H1ZE